Frequently Asked Questions

How long does it take for an order to arrive?
Cash on delivery Metro Manila
3-5 business days
Cash on delivery Non Metro Manila
5-10 business days
You’ll receive an email confirmation once your order has been shipped. Feel free to email or contact us via FB page or our mobile number to check on your order status. We're happy to help.
Do you do free shipping?
Yes we do!
Free shipping fee nationwide (Philippines).
Do you accept cash on delivery?
Of course. That's our primary shipping option in the Philippines. But there are other areas that are not yet available for COD. Cash on pick-up is available too.
How do I track my package?
You can check on the status of your order at any time here. You can also reach out to our customer support desk at support@cellpowerpal.com to ask questions anytime.
Can I Cancel My Order?
You may request a cancellation within 12 hours of purchase. Otherwise you will pay for the actual shipping cost for the delivery to your location and back to our warehouse as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
You may request a cancellation within 12 hours of purchase. Otherwise you will pay for the actual shipping cost for the delivery to your location and back to our warehouse as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.